Delivery & Returns
Delivery
Please note: we are unable to dispatch or ship any orders on weekends, bank holidays, public holidays, or festive celebration days.
We are a small team and we work hard to dispatch all orders on time, however during busy periods, such as bank or public holidays, orders can run into short delays up to 3 working days from the order date.
We really appreciate your patience and understanding of this, but if you ever have any questions regarding your order, please get in touch with us.
This service is £3.95 or free when you spend over £30.00 with an estimated delivery time of 1-2 working days.
If your order is placed before 12pm Monday-Thursday, we aim to dispatch it the same day. Orders placed after this time may be shipped the next working day.
If your order is placed Friday-Sun we will ship it the following Monday.
Royal Mail orders are collected from our warehouse Monday-Friday at 15:00. Any orders placed after this time will be dispatched the next available working day.
Tracked APC Delivery
If your order is larger or over 2kg it will be shipped with this service.
This service is £6.95 or free when you spend over £60.00 with an estimated delivery time of 1-4 working days.
If Tracked APC is selected at checkout before 12pm Mon-Thursday, we will dispatch it the same day.
If ordered after 12pm Mon-Thursday, it will be shipped the next working day.
If your order is placed Friday-Sun we will ship it the following Monday.
APC orders are collected from our warehouse Monday-Friday at 13:00. Any orders placed after this time will be dispatched the next available working day.
Delivery Issues
We are not responsible for any delays, missed deliveries, or address issues from Royal Mail or APC, but we will try to help if we can. Please get in touch with us if the below methods are unavailable.
Order Confirmation
Please check through your order confirmation thoroughly for any issues with your address, name or email address.
If you do not receive your order confirmation within 24 hours of placing your order, please check the email address used when placing your order or get in touch with us as soon as possible.
Once your order has been dispatched, we are unable to make any amendments to your order.
Returns
We're sorry if you are not entirely satisfied with your purchase, but we’re here to help.
Please email orders@wideye.co.uk with your WD order number, this should be located on the label attached to your delivery. Once approved, we will then issue you a returns number which you will need write on to the the top of the package being returned.
• You have 14 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us.
orders@wideye.co.uk
Please send your returns to: WiDEYE Ltd, 113 High Street, Rye, East Sussex. TN31 7JR
Please make sure your details and order number is clearly marked on the package.
