Delivery & Returns

 

Delivery

Royal Mail 2nd Class

WiDEYE offers free shipping on all orders over £20. All orders under can be posted for a postage fee of £3.95.

Your order will be posted 2nd Class with Royal Mail and can take up to 5 days to arrive. We keep tracking numbers for all our orders, so if you would like to know where your order is please get in touch with your order number.

DPD Tracked Next Day Delivery 

For £6.95 we offer a DPD Next Day Delivery Service Monday-Thursday if ordered before 12pm for delivery the next day. 

If you spend over £30 you can upgrade to DPD next day for £2.95.

Your order can also be delivered on Saturdays for £8.95

Orders over £60 qualify for free next day DPD delivery.

Returns

We're sorry if you are not entirely satisfied with your purchase, but we’re here to help.

Please email orders@wideye.co.uk with your WD order number, this should be located on the label attached to your delivery. Once approved, we will then issue you a returns number which you will need write on to the the top of the package being returned. 

• You have 7 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­ refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, please contact us.

orders@wideye.co.uk

Please send your returns to: WiDEYE Ltd, 113 High Street, Rye, East Sussex. TN31 7JR

Please make sure your details and order number is clearly marked on the package.