Frequently asked questions
We're always here to help via email, but here's some FAQ's to help you get started.
How long will my delivery take?
We aim to dispatch all orders within 24 hours of ordering if the order is placed on a weekday. If the order is over a weekend, we aim to dispatch on Monday or latest Tuesday. All UK orders should arrive within 4 working days from ordering.
How do I redeem my loyalty points?
First you need to make sure you have activated your account. If you haven't created a password, contact us so we can re-send the account activation email.
Once you have done this, you need to log in to your account.
Then navigate to the yellow 'Rewards' box on the bottom left.
You'll see the option 'ways to redeem', click this then click 'redeem'. You can then use the scrolling bar to spend points for money off depending on the amount of points you have earned! Please note, you can only spend points once you have earned over 100.
You can earn points each time you order, just make sure you've logged in to your account or use the same email address if you are using quick checkout.
Can I send certain items in one order to different addresses?
Absolutely. As standard we do not send out any invoice or prices with the products, our system sends them via email or SMS to avoid unnecessary printing - a little planet sustainability step we like to take.
What do you use for packing the orders?
All orders are parcelled up in recycled cardboard and we use Eco-Flo GM Free starch packing chips.
Do you ship outside of the UK?
We can ship anywhere in the world that Royal Mail allows. International shipping is a set rate of £18.95.